Politique de remboursement

We have a 30‑day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your watch must be unworn, with all original protective films intact, complete with original box, warranty card and all factory accessories. You will also need proof of purchase.

To start a return, contact us at vortichron@gmail.com to obtain an official RMA return authorization. Unauthorised returns without RMA will not be accepted.
Return shipping address will be provided only after your return request is approved.

If your return is approved, further return instructions will be shared.
Please note: return shipping costs and customs duties are covered by us only for verified manufacturing defects. For voluntary returns due to personal preference, all return‑related shipping and customs fees shall be borne by the customer.

Damages and issues
Please inspect your order upon reception. Contact us immediately with full uncut unboxing video and photos if the watch is defective, damaged or you received the wrong item, so we can evaluate and resolve the issue.

Exceptions / non‑returnable items
‑ Custom‑engraved personalised watches
‑ Limited‑edition pre‑order watches without verified manufacturing defects
‑ Watches damaged by misuse, water ingress, impact or unauthorised disassembly
‑ Watches worn, resized or altered after delivery

Exchanges
The fastest way to get your desired item is to return the current watch, and place a new separate order once your return is approved.

European Union 14‑day cooling‑off period
Notwithstanding the above, if merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason. The watch must remain unworn with full original packaging and accessories, together with purchase proof. Return shipping fees for voluntary EU returns shall be borne by the buyer.

Refunds
We will notify you once we receive and inspect your returned watch and confirm approval. If approved, refund will be processed to your original payment method within 3‑5 business days. Bank / card processing time may add extra delay.
If more than 10 business days have passed after our approval, please contact us at vortichron@gmail.com.